Maintenance packages
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Site Maintenance Packages & supports

TEI Web Solutions has always been serving its clients and market with unconditional support and best services with its team of experts. To serve our clients better we have a Maintenance Plan in action from June 01, 2014 onwards. For the first 3 months bug fixing & support, after a new web site launched, will be free of charge unless it is a critical issue. Apart from the plan, all of TEI Web Solutions’ clients have an option of buying supports “As we go”, for which the price would $ 158 per hour. Otherwise, a Maintenance plan can be bought as described in “Appendix A”.

NOTE: For the clients buying Maintenance package, any extra time spent, apart from the package, the charges would be $ 119 per hour[1] instead of $ 158 per hour[2].

Method of payments:

  1. VOID Check.
  2. Preauthorize Credit Card payments.
  3. PayPal preauthorize auto payments. (2.5% fee will apply)
  • For a VOID check, please send a VOID check to TEI office.
  • For Credit Card (CC) payments please fill in the details in the attached form, sign and send it back to TEI office.
  • For PayPal payments, please also provide us with the email address attached to the PayPal account.

 


[1] Limited to maximum of 15 hours extra by this rate.

[2]. This package prices will expire after 60 days but once you sign it, it will remain same rates for at least one year for your company.

 

APPENDIX A

Item’s Description

Bronze

$299

($100/h)

Silver

$384

($96/h)

Gold

$449

($90/h)

Total monthly support hours included in the package

3H

4H

5H

Ticket based support system through www.hheellpp.com

Training and setup

Team-Viewer remote tech support

Hosting server support – 99% uptime.

Full site backup (daily renewed)

Phone and email supports

X

Biweekly offside backup on a remote server – One Copy

X

Remote database support

X

Email supports

X

Custom Site modification & adjustments

X

X

Monthly performance review

X

X

Install site updates

X

X

Highest support priority on calls

X

X

Please note:

1-        There will be tax(s) applicable to the fees.

2-        All services listed are limited to total hours in the package per month.

3-        No extra time will be spent on any issue outside the monthly package. In case, if any assistance is required then the issues will be delayed to the next month.

4-        No extra hours will charge to your account, unless there is a preapproval submitted.

5-        The unused time budgets are not carrying forward to next month.

6-        Fees will be charge on 1st of every month.

7-        If a service is not included in your package, then it will be charged the normal rate.


Maitenance Packages (Inc. Tax & Fee)